Cancellations received between 72 and 48 hours before a scheduled appointment are eligible for a 75% refund, and cancellations received less than 48 hours before a scheduled appointment are eligible for a 50% refund. Additionally, events with 5 or more therapists that have been booked and confirmed, will incur a 10% non-refundable fee for any cancellation, at any time. No refunds will be provided for deposits or cancellations received less than 24 hours before a scheduled appointment.